Frequently Asked Questions
Here are the most frequently asked questions by our customers
We are a manufacturer. Our company was founded in 2002, and has 20 years of production experience. More details about our company can be found through this page.
Our company is in Maanshan, Anhui Province, which is only half an hour’s drive from Nanjing Lukou Airport. If you visit our company, we will arrange a special bus to meet you at the airport.
Generally, we will deliver the goods within 30 days. If the machine belongs to non-standard customized products, the time will be longer, but the longest time will not exceed 50 days.
Generally, we accept T/T and L/C payment, 30% deposit and 70% payment before delivery. If you are our special customer, we can accept better payment method.
For conventional machines, our warranty period is one year. For special non-standard machines, we may provide a 2-3 year warranty, but this should be confirmed with our sales team in advance. During the warranty period, we provide free replacement parts.
Yes, we accept OEM customization, such as customized machine appearance, color, configuration, etc. Of course, the price of customized products should be a little higher. Please contact our business team for details.
The minimum quantity we can accept is one, which can be customized by OEM according to your needs.
First of all, we use a variety of large equipment to ensure the strength and stability of the frame, such as tempering furnace, shot blasting machine, etc; Then to ensure the accuracy of the machine, such as the use of five axis machining center, floor boring and milling equipment; In addition, our machine processing, assembly, quality inspection are using standardized process, to control product quality from the production process.
As our machines are large-scale equipment, they are usually directly loaded into containers and then fixed by steel wires, so that when the freighter is sailing on the sea, the machines will not hit the inside of containers because of the ship’s swing, so as to ensure that the machines are intact. In addition to the machine you ordered, the container will not put any other items.
For small problems in the process of using the machine, we will arrange mechanical engineers to help you solve them remotely, one-to-one guidance, such as sending text instructions or videos to teach you how to solve the problem. If the parts need to be replaced are within the warranty period, we will send them to you free of charge. Of course, you can also buy them locally (if you can buy them), which can save more time. For more serious problems, if the way of remote guidance is not working, we will arrange engineers to provide on-site service. For regions with agents, we will contact agents directly to provide services.
Yes, you can arrange relevant personnel to our company for on-site study, and we will arrange special person for one-to-one guidance. If it is not convenient for you to come to our company, we can provide remote training.
As for the ocean freight, it is usually charged by the freight forwarder. You can use our freight forwarder to arrange the delivery, or you can use your own freight forwarder.
Of course. Usually follow the machine delivery also includes a variety of manuals, operating instructions, precautions, circuit diagram, hydraulic diagram, etc.
Before you place an order, our salesman will have a detailed and in-depth communication with you, determine every detail of your requirements, and finally provide the corresponding machine configuration according to your specific needs. We never recommend you to buy more expensive machines just to sell them. Expensive ones may not be suitable for you.