Our Services

Quality services

Services Provided By Us

⁄01

Pre-sales consultation

Detailed consultation, scientific selection and pricing negotiation

⁄02

Sign contract

Ordering information:

⁄03

Quality assurance

The supplier guarantees that the goods delivered in the contract are qualified products
The warranty period is 12 months from the date of equipment acceptance and completion. During the warranty period, due to the quality problems of the supplier, the supplier shall be responsible for repairing and replacing the unqualified parts free of charge; For the problems caused by the demander, the demander is only responsible for the return and return travel expenses and parts costs
For major issues, refer to the national regulations on the scope of "Three Guarantees"
Beyond the warranty period, our company will extend the service indefinitely and only charge the cost

⁄04

After-sale service

After the contract is confirmed, the supplier shall submit the machine tool installation foundation drawing for the demander to carry out construction in advance and reserve the machine foot hole
After the arrival of the goods, (the buyer shall prepare the lifting and handling tools in advance) the machine tool shall be in place and the secondary grouting shall be carried out. The supplier's personnel are responsible for level debugging, machine tool installation and debugging, and guide the demander's operation and management personnel
After the supplier's commissioning and acceptance, the demander's competent personnel shall carefully fill in the machine tool installation and commissioning service sheet / maintenance service sheet receipt, and assist the supplier to improve the equipment after-sales service file, so as to facilitate the supplier to provide better services for users and irregular return visits in various forms
In order to ensure the normal operation of your equipment, our company has a dedicated after-sales service team to guide the installation and commissioning of equipment and other detailed work. For the equipment you purchased, our company can perform the whole process for you
Our company can provide users with free training for on-site operators, free of charge to provide users with technical advice, technical training, answer questions related to products
After receiving the user's information about the product quality (call, letter, email or oral notice), our company will reply within 24 hours and immediately send personnel to the use site to solve the problem in time
Customers can purchase spare parts directly from the supplier through the company's overseas offices, agencies or at the same cost

⁄05

Service thought

Treat customers with honesty and win the market with quality

All for the sake of users, timely and serious, as far as possible to make users satisfied

⁄06

Offline communication

We will hold offline communication meetings regularly to answer the problems encountered by users in the process of using our machine