Here are some questions that our customers are very concerned about, and we have answered them one by one.
Are you a factory or a trading company?
We are a manufacturer. Our company was founded in 2002, and has 20 years of production experience.
Our company is in Maanshan, Anhui Province, which is only half an hour’s drive from Nanjing Lukou Airport. If you visit our company, we will arrange a special bus to meet you at the airport.
How long does it take to deliver the machine?
Generally, we will deliver the goods within 30 days. If the machine belongs to non-standard customized products, the time will be longer, but the longest time will not exceed 50 days.
What kind of payment do you accept?
Generally, we accept T/T and L/C payment, 30% deposit and 70% payment before delivery. If you are our special customer, we can accept better payment method.
What is the warranty period of your machine?
For conventional machines, our warranty period is one year. For special non-standard machines, we may provide a 2-3 year warranty, but this should be confirmed with our sales team in advance. During the warranty period, we provide free replacement parts.
Do you accept OEM customization?
Yes, we accept OEM customization, such as customized machine appearance, color, configuration, etc. Of course, the price of customized products should be a little higher. Please contact our business team for details.
What is the minimum order quantity of your machines?
The minimum quantity we can accept is one, which can be customized by OEM according to your needs.
How do you ensure the quality of your machines?
First of all, we use a variety of large equipment to ensure the strength and stability of the frame, such as tempering furnace, shot blasting machine, etc; Then to ensure the accuracy of the machine, such as the use of five axis machining center, floor boring and milling equipment; In addition, our machine processing, assembly, quality inspection are using standardized process, to control product quality from the production process.
What kind of packing do you use for your machines?
As our machines are large-scale equipment, they are usually directly loaded into containers and then fixed by steel wires, so that when the freighter is sailing on the sea, the machines will not hit the inside of containers because of the ship’s swing, so as to ensure that the machines are intact. In addition to the machine you ordered, the container will not put any other items.
How does your company provide after-sales service?
For small problems in the process of using the machine, we will arrange mechanical engineers to help you solve them remotely, one-to-one guidance, such as sending text instructions or videos to teach you how to solve the problem. If the parts need to be replaced are within the warranty period, we will send them to you free of charge. Of course, you can also buy them locally (if you can buy them), which can save more time. For more serious problems, if the way of remote guidance is not working, we will arrange engineers to provide on-site service. For regions with agents, we will contact agents directly to provide services.
Does your company provide training?
Yes, you can arrange relevant personnel to our company for on-site study, and we will arrange special person for one-to-one guidance. If it is not convenient for you to come to our company, we can provide remote training.
How do you charge the ocean freight?
As for the ocean freight, it is usually charged by the freight forwarder. You can use our freight forwarder to arrange the delivery, or you can use your own freight forwarder.
Will your company provide relevant paper materials?
Of course. Usually follow the machine delivery also includes a variety of manuals, operating instructions, precautions, circuit diagram, hydraulic diagram, etc.
How to ensure that the machine I ordered is suitable for me?
Before you place an order, our salesman will have a detailed and in-depth communication with you, determine every detail of your requirements, and finally provide the corresponding machine configuration according to your specific needs. We never recommend you to buy more expensive machines just to sell them. Expensive ones may not be suitable for you.