Are you a factory or a trading company?
We are a manufacturer. We have over 20 years of production experience since our establishment in 2002.
Located in Maanshan, Anhui Province, our company is only a 30-minute drive from Nanjing Lukou Airport. If you plan to visit us, we can arrange a special bus to pick you up from the airport.
How long does it take to deliver the machine?
Typically, we deliver goods within 30 days. If the machine is a non-standard customized product, it may take longer. However, the delivery time for such machines will not exceed 50 days.
What kind of payment do you accept?
We generally accept T/T and L/C payments, with a 30% deposit and 70% payment before delivery. However, for special customers, we can offer better payment options.
What is the warranty period of your machine?
Our warranty period for conventional machines is one year, while for special non-standard machines, we may offer a 2-3 year warranty. Please confirm the warranty period with our sales team in advance. During the warranty period, we offer free replacement parts.
Do you accept OEM customization?
Yes, we accept OEM customization, which includes customizing the appearance, color, configuration, and more. However, please note that the price for customized products may be slightly higher. Please contact our business team for more details.
What is the minimum order quantity of your machines?
We accept a minimum quantity of one and can customize it via OEM to meet your specific needs.
How do you ensure the quality of your machines?
We employ a variety of large equipment, such as tempering furnaces and shot blasting machines, to ensure the strength and stability of the frame. To guarantee machine accuracy, we use five-axis machining centers and floor boring and milling equipment. Additionally, our machine processing, assembly, and quality inspection follow standardized processes, ensuring product quality is controlled throughout the production process.
What kind of packing do you use for your machines?
Due to the large size of our equipment, we typically load them directly into containers and secure them using steel wires to prevent damage during transportation by sea. To ensure the machines remain intact, we take extra care to prevent them from hitting the inside of the container during the ship's movement. Furthermore, we ensure that no other items are placed in the container with your ordered machine.
How does your company provide after-sales service?
We offer remote assistance from our mechanical engineers to resolve minor issues that may arise during the use of our machines. This includes one-to-one guidance, with the option of sending text instructions or videos to help you solve the problem. If any parts need to be replaced during the warranty period, we will provide them free of charge. However, you may also purchase the parts locally to save time. If remote guidance is insufficient to address more serious problems, we will arrange for engineers to provide on-site service. In regions where we have agents, we will contact them directly to provide service.
Does your company provide training?
We welcome you to arrange for relevant personnel to come to our company for on-site study, and we will provide specialized one-to-one guidance. However, if it is inconvenient for you to visit our company, we can also provide remote training options.
How do you charge the ocean freight?
Ocean freight charges are typically determined by the freight forwarder. You have the option of using our freight forwarder to arrange delivery or selecting your own freight forwarder.
Will your company provide relevant paper materials?
Certainly. Along with machine delivery, we typically provide various manuals, operating instructions, precautions, circuit diagrams, hydraulic diagrams, and other materials.
How to ensure that the machine I ordered is suitable for me?
Before placing an order, our sales team engages in detailed and in-depth communication with you to determine your specific requirements. We then recommend a machine configuration tailored to your needs, ensuring that you purchase the most suitable machine for your business. Our priority is not to recommend more expensive machines to generate sales, as expensive machines may not be the most suitable for your needs.