Service & Spare Parts

Technical Support
Maintenance
Spare Parts
Trainings
Software Support
Warranty Extensions
With ADH's worldwide services, you can always rely on receiving support no matter where you are. Our extensive network comprises nearly 15 subsidiaries and dealerships, spanning various regions to provide technical support, training, service interventions, and spare parts. Our globally located technicians and engineers ensure timely responses whenever service is required. Moreover, our closely-knit service network ensures that help is always nearby, and our telephone analysts are always available to assist in troubleshooting problems over the phone. For added convenience, we also offer virtual service for press brake and laser cutting machines via a high-speed internet connection. This enables our service personnel to view your machine in real-time, quickly identify and address any issues to maximize your machine's availability.
Support

Quick and professional

Our team of highly skilled engineers is always ready to provide fast and precise support for all technologies and their applications. With the assistance of remote connections, critical issues can be efficiently addressed and managed.

Worldwide

Our 15 service centers are always at your disposal, no matter where you are located. Our ultimate objective is to guarantee your complete satisfaction.

Service intervention

If a machine component needs to be replaced, one of our service engineers will promptly visit your facility to get your machine up and running again. Our objective is to provide direct and efficient intervention to maximize your uptime and manufacturing efficiency.

Tech support escalation/Strong factory tech support

For highly complex cases, ADH has implemented a "tech support escalation" procedure that promptly involves the most suitable skilled team to find the best solution in the shortest possible time. Our ultimate aim is to guarantee your satisfaction.
Machine Repair and Adjustment
Machine Installation Supervision
Installation and Commissioning
Retrofits and Repairs
Inspection and Maintenance
Operator and Application Training
Product start-up support
Support Hot-line and Virtual Service
Punch and Shear Machines team
Fiber laser cutting Machines team
Press Brake Machines team
Systems and Automations team
Laser source team
Software and CAD CAM teams
Application teams

Preventive Maintenance

ADH's machines are designed to deliver reliable operation and maximize productivity for many years. However, extended use of machinery necessitates proper maintenance and service, which is best performed by technicians trained and authorized by ADH.

With ADH's preventive maintenance program, a skilled technician will visit your factory on a scheduled basis. You can choose the maintenance frequency that best suits your needs, or we can recommend an optimal timeframe to ensure that your machines continue to operate efficiently.

ADH's preventive maintenance program provides an exceptional level of service, making it the most intelligent way to safeguard your productivity and ensure that your machines operate at peak performance.
Enhanced performance through the proper adjustment and calibration of machines.
Maintenance performed in accordance with factory specifications.
Dependable, skilled, and experienced technicians who possess extensive knowledge of the equipment.
Discounts available on spare parts.
Priority given to emergency service calls.
Virtual service offered at half the price as part of the preventive maintenance program.
Training, operational recycling, and software offered with special conditions.

Machine upgrades

ADH's modular engineering approach enables sheet metal working machines to be upgraded with new features and functions, enhancing their performance, versatility, and level of automation. These upgrades can be implemented even years after the initial installation, with each case requiring a unique analysis. By integrating new capabilities into existing production technology, machines can handle a wider range of tasks and increase productivity. ADH's machine services encompass planning and executing these upgrades.
Upgrading machines to the latest generation.
Increasing productivity
Enhancing features
Industry 4.0 (Smart manufacturing)
Extended lifetime

Spare Parts And Consunables

To ensure maximum productivity for your systems, we recommend using original spare parts and consumables, which can be delivered quickly from our current stock. Our special agreements guarantee the best prices for our customers.

Our skilled teams provide professional repairs for components such as gearboxes, torch suspensions, bevel heads, controllers, and circuit boards.

In the unlikely event that you require a spare part for our durable machines, our high-quality parts are optimized for long-lasting performance and rapid delivery, minimizing downtime and increasing your profit.

Our Parts Department maintains a vast inventory of items, with 97% of orders shipped within 24 to 48 hours. For the fastest possible delivery, same-day air shipping is also available.
Consumable contracts
Technical clarification
Repair of components.
Fast delivery.

Trainings And Process Optimization

Our machines boast innovative technology and high standards, enabling you to meet the most rigorous demands for quality and productivity in your company. Skilled staff operating the machines further increases efficiency, making it crucial to use the equipment to the best of its ability to meet your requirements.

Our experienced instructors provide practical knowledge and expertise in the field of cutting and bending machines, offering answers to questions and providing hints to achieve the best results, even for the toughest cutting tasks. Training is delivered practically, allowing participants to work with our plants, equipment, and software and make the most of their multifaceted possibilities.

Training can be conducted at our facilities or on-site, with our instructors demonstrating the most efficient bending and cutting methods for your operators on your machines. We provide user guidance and comprehensive training for both new and old ESA/Cybelec or DELEM CNC controls.
ADH Training

Benefits

Concentrating technical expertise into comprehensive training.
Documenting our technical expertise and its practical implementation in training materials.
Trained in both technical and pedagogical aspects.
Experienced trainers with a long-term track record.
Practical courses with a hands-on approach.
Exchange of expertise with other participants.
Safe use of systems.
Reduced unproductive work time after training.
Motivated staff.

Software Support

Software Support
We offer a comprehensive range of modern CAD/CAM support services, including telephone hotlines, remote support, update and extension programs, workshops, and expert dialogs.

Software is a crucial component of ADH machines. In an ever-evolving technological landscape, software necessitates regular maintenance and adjustments to meet changing business requirements over time. Therefore, ADH is committed to continuously improving machine PC software, as well as factory and office software solutions, in accordance with the latest trending technologies.

Included in the Care benefits

Remote service support available up to 12/5 for CAD/CAM, system software version, and offline software.
Prompt attention to reported software problems for critical business applications.
Guaranteed availability of product specialists within the agreed-upon response time.
Telephone support.
Remote desktop support
Service request submission.
Bug resolution.
Critical issue resolution/hotfixes.
Perfective updates/new features in CAM & Tulus software.
Software updates provided by ADH.
Access to ADH-organized expert teams through workshops, dialogs, and experience exchange programs.

Sentry Service And Warranty Extensions

Our philosophy is to save you time and money by monitoring machine condition and using the information collected from the machine base to update the list of maintenance tasks. ADH machines are designed to provide many years of dependable service, but proper maintenance and service are critical for long-term, profitable operation.

Our service agreements ensure that maintenance is performed in accordance with the latest information, resulting in the most economical total cost of ownership. By taking care of the machine life cycle through a service agreement, customers can ensure that the maintenance program is adhered to, minimizing the risk of unscheduled production stoppages. This approach is the preferred method to ensure optimal machine performance and reliability.

Factory Trained Service Engineers Will

Perform Calibrations.
Perform Tune-ups.
Perform Alignments.
Inspect Machine Components.
Recommend Maintenance.
Identify Needed Parts
Observe & Verify Proper Machine Operation
Identify Impending Failure

The Advantages of ADH's Service Agreement

Discounted fee on labour
Technical support free of charge
Priority on service interventions
Discounted fees on all spare parts
Updated action list for maintenances
OEM preventive maintenance program
Free technical support during office hours
Professional alignment tooling and methods
Original spare parts with 6 months warranty

Our Customers

The following big brands are using our machines.
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